Staff Product Designer (AI Interaction Design)

Join Spring Health, a leading mental health benefits solution, as a Staff Product Designer specializing in AI Interaction Design. In this hybrid role based in New York City, you will create an empathetic and clinically valid AI experience for our end-users. You will design the human-AI interaction experience, own the intent architecture, write and optimize system prompts, and collaborate with clinical and engineering teams. You will also act as a strategic design leader, presenting insights and product vision to executives.

• Concevoir l'expérience d'interaction humain-AI pour les agents AI de Spring Health, en possédant l'architecture des intentions de bout en bout.
• Écrire, tester et optimiser les invites système et le texte UX exceptionnel, en créant un langage qui fait sentir aux utilisateurs qu'ils sont entendus et importants.
• Collaborer avec les équipes cliniques et produit pour garantir que les interactions AI entraînent un changement de comportement cliniquement valide.
• Familiarity with prompt engineering and testing methodologies
• Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming)
• 5+ years of experience in UX/Product Design, with at least 1-2 years focused on AI-driven products, LLMs, or conversational agents
• Top-notch communication and executive presence. You excel at cross-functional collaboration and can articulate complex AI and design concepts clearly to organizational leadership
• Strong cross-functional collaboration skills, particularly with engineering and clinical experts
• A passion for incorporating user insights into evals and other metrics to improve conversational quality
• Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows
• Deep intellectual curiosity and a drive to tinker. You don't treat AI as a novelty—you actively use it as a collaborator to think better and accelerate your own workflows
• Experience integrating AI patterns into existing design systems (e.g., Figma)
• Experience integrating AI UX eval methods into spec-driven agentic workflows
• Experience in the benefits or mental health space
• Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply