Customer Success Manager

Join our team as a Customer Success Manager, where you'll be responsible for managing key account relationships, providing support and training, monitoring performance, and building customer loyalty. You'll work closely with our co-founders and technical team, and have the opportunity to contribute to internal projects. We offer a range of benefits, including RTT days, healthcare insurance, a lunch card, and a subscription to ClassPass. Our company culture is built on care, perseverance, and transparency.

• Gérer un portefeuille de comptes clés, identifier et soutenir les contacts clés, organiser des réunions stratégiques.
• Développer une relation étroite avec les clients pour comprendre leurs besoins et répondre de manière proactive.
• Analyser les indicateurs de performance des clients et proposer des actions pour améliorer les résultats.
• You have a minimum of 3 years' experience in customer service in the SaaS or digital sector.
• You're a dynamic thinker 👉 you like to find solutions to strengthen links with customers.
• You know how to manage several accounts simultaneously and prioritize your tasks.
• You're customer-centric and know how to build and maintain solid relationships.
• You have strong analytical skills 👉 you know how to monitor and interpret data to identify avenues for improvement and provide customers with concrete strategies.
• You have a good understanding of KPIs linked to digital engagement *(conversion rate, engagement rate...).*
• You are fluent in French and English 👉 70% of exchanges with our key account customers are in English.
• Knowledge of Hubspot CRM is a +.