Staff Product Researcher

Join KOHO, a company dedicated to helping Canadians achieve meaningful financial progress. As a Staff Product Researcher, you will play a crucial role in understanding user needs, behaviors, motivations, and barriers throughout the financial journey. You will collaborate closely with various teams, including Product Design, Product Management, Engineering, Data, and Leadership, to shape product development and ensure research is embedded in decision-making. Additionally, you will help build a scalable research practice at KOHO and mentor cross-functional partners on research thinking and user-centric decision-making.

• Lead high-impact research across multiple product areas, helping teams identify the right problems to solve and bringing clarity to complex opportunity spaces.
• Support product strategy and roadmap decisions by uncovering user needs, behavioural patterns, unmet opportunities, and moments of friction across the end-to-end customer experience.
• Build the foundations of a scalable research practice at KOHO, including better rituals, templates, repositories, recruitment approaches, and ways of working.
• You have operated at a staff or senior-leadership IC level, influencing product strategy across multiple teams or domains
• You are deeply skilled in qualitative research and comfortable combining it with quantitative inputs when appropriate
• You are energized by building structure where it does not yet exist, whether that means improving research ops, establishing standards, or creating better tools and templates
• You communicate clearly and persuasively, adapting your storytelling to different audiences from product teams to executives
• You know how to go from raw signal to strategic insight, and from strategic insight to practical action
• You care about craft, but you also care about systems. You don’t just deliver studies; you improve how research happens around you
• You are highly collaborative and know how to build trust across disciplines while influencing without formal authority
• You are excellent at framing messy problems, identifying what needs to be learned, and choosing the right research method based on the decision, timeline, and constraints
• You bring significant experience in product research for consumer-facing digital products, ideally in complex, high-ambiguity environments
• You are scrappy, thoughtful, and outcome-oriented. You know when to go deep, when to move fast, and how to balance rigor with momentum
• You are comfortable using modern AI tools to improve the speed and leverage of your work, while applying strong judgment around quality, privacy, and interpretation
• You are passionate about understanding real people and using that understanding to help build products that create meaningful value in their lives
• Experience in fintech, banking, credit, payments, or other trust-sensitive consumer domains
• Experience building or scaling research programs, participant communities, or research operations systems
• Experience working in environments where user needs, business constraints, compliance, and technical complexity must all be balanced
• Experience influencing product positioning, messaging, or go-to-market strategy through research