Senior Staff Product Manager (Member & AI Experience)

Join Maven, a leading digital health company, as a Senior Staff Product Manager. In this role, you will own the Member & AI Experience, which is crucial for defining how members interact with Maven. You will work closely with the clinical product team and report directly to the SVP of Product. Your responsibilities will include defining the member experience surface, developing the AI and conversational experience layer, and driving engagement in the community. You will also establish an evaluation framework for AI output quality and iterate on the homepage. This position offers a range of benefits, including wellness partnerships, professional development stipends, and generous parental leave.

• Définir et posséder la surface d'expérience des membres et d'IA, y compris l'IA conversationnelle, la page d'accueil, la communauté et les points de contact non cliniques.
• Travailler en étroite collaboration avec l'équipe produit clinique pour garantir que l'expérience IA sert efficacement chaque programme.
• Établir un cadre d'évaluation pour la qualité des résultats de l'IA et itérer à grande vitesse.
• The right person is technically deep on LLM and agentic systems, has strong product instincts on consumer experience, and can build fast
• 0-to-1 shipping at high velocity: fast experiments, fast learning, no design paralysis
• Clinical empathy — you understand the stakes of AI-generated health guidance and build with appropriate rigor
• 7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
• Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
• Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
• Deep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship, not just review
• High ownership: several of these surfaces are not fully defined. You will define them and you will be accountable for the outcomes
• Experience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual session