Enterprise IT Support Specialist

Join our team as an Enterprise IT Support Specialist, where you will provide day-to-day technical and operational support for Enterprise IT. This role involves onboarding and offboarding employees, identity and access management, endpoint administration, and supporting the technologies employees rely on every day. You will provide Tier 1 and Tier 2 technical support, manage onboarding and offboarding processes, administer identity and access management, configure and support devices, document and resolve support requests, maintain IT assets, and collaborate with other IT teams. Enjoy benefits such as healthcare, retirement plan services, parental and disability leaves, and the flexibility of being fully remote.

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Manage onboarding, offboarding, account provisioning, and access changes, and administer identity and access management.
• Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform, and maintain IT assets, software licensing, and operational documentation.
• 3+ years of experience in IT Support, Enterprise IT, or Systems Administration
• Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM)
• Experience supporting macOS and Windows environments
• Experience with cloud-based SaaS applications and ITSM platforms
• Self-starter with strong ownership, curiosity, and a continuous improvement mindset
• Strong troubleshooting, communication, organization, and customer service skills
• Experience with JumpCloud, Google Workspace, Jamf, or similar platforms
• Experience with Jira Service Management
• Familiarity with PowerShell, Bash, Python, or other automation tools