Customer Success Manager (U.K.)

Join Proximie, a leading surgical technology company, as a Customer Success Manager. In this field-based role, you will be responsible for driving revenue retention and expansion across our surgical suite accounts in the UK and European Union. You will own the commercial relationship with key accounts, ensuring seamless onboarding, sustained engagement, and long-term success. This is not a technical or clinical support role; we are looking for someone with a strong commercial instinct who knows how to drive retention and identify upsell opportunities within complex healthcare environments.

• Establish and maintain strong commercial relationships with key accounts, ensuring seamless onboarding and sustained engagement.
• Drive revenue retention and expansion within existing accounts while actively pursuing new business opportunities.
• Collaborate with internal teams to get accounts up and running, re-engage lapsed relationships, and deepen adoption of the Proximie platform.
• Experience in healthcare sales or account management is essential; an understanding of how surgical environments operate is a strong advantage
• Willingness and ability to travel up to 50% across the UK and Europe to visit customer sites
• 2+ years of experience in a commercial, account management or sales role, ideally within SaaS, medtech, AV or a technical equivalent environment
• Excellent communication and presentation skills, with the confidence to engage directly with surgeons, clinical leads and senior stakeholders
• A collaborative team player who can also operate independently and build effective cross-functional relationships internally
• Experience working with or selling into healthcare or NHS environments is highly desirable; familiarity with surgical workflows or medtech partnerships is a strong advantage
• Proven track record of driving revenue retention and new business development, with a strong commercial instinct and the ability to manage a pipeline
• Strong time and project management skills, with the ability to juggle multiple accounts and competing priorities simultaneously
• Flexibility to work outside standard hours where needed, including evenings, early mornings, or occasional weekends, to meet customer needs