Engagement Manager

Join Siro as an Engagement Manager, where you'll lead deployments with enterprise field sales teams, plan and execute large customer pilots, and coordinate across various internal functions. This full-time role in New York City requires exceptional stakeholder management skills, a passion for winning as a team, and a track record of successful software deployments.

• Plan and execute large customer pilots and engagements, coordinating across various internal teams.
• Manage external and internal stakeholder relationships, ensuring that all levels of the customers receive value from Siro.
• Develop technical expertise in real-world applications of LLMs, and bring unique and creative ways to improve existing processes.
• Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs
• Run established EM plays, and ideally bring your own unique and creative ways to improve what we currently do
• Be the internal hub and cross-functional driving force that represents the best interests of our customers and business
• Explore and deepen enterprise value, partnering internally with Solutions Eng and Data Science
• Think critically about the data we’re receiving from customers and the impact we’re having on their business
• Travel ~10-15% of the time to customer sites
• Bring AI-first software to enterprises and help them use it the right way across their Sales and Leadership teams
• Directly partner with Enterprise Account Executives for each engagement
• Train and coach users, from end user to executive, through the change management
• You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers
• Top-tier communication skills with internal and external audiences. You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec
• You speak in a high content:word ratio
• Must love winning as a team player
• You simplify vs complicate
• Track record of exceptional performance managing deployments of software or other change management across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
• Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes. Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
• You are an excellent storyteller
• You feel at home in uncertain, fast-moving, ambiguous environments. You are creative and unbothered when you need to solve problems on the fly
• High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build
• Experience at a fast-growing startup