IT Support Engineer

Join Intersect's Technology team as an IT Support Engineer. In this role, you will be responsible for delivering secure, reliable, and scalable IT operations that keep employees productive and connected. You will serve as a key technical resource across various areas, including identity management, endpoint administration, SaaS operations, and employee support. This position offers opportunities for ownership of technical escalations, mentoring best practices, and contributing to operational improvements. You will have broad exposure to modern IT operations and make a meaningful impact across the organization.

• Administer and maintain Windows and macOS systems, manage identity and access through Okta, and support Google Workspace administration.
• Resolve escalated support requests, deliver high-quality onboarding and offboarding experiences, and troubleshoot hardware, software, and access-related issues.
• Identify opportunities for process improvements, automation, and operational efficiency, and create and maintain clear standard operating procedures and internal IT documentation.
• Ability to manage competing priorities independently while maintaining high-quality support
• Familiarity with cloud productivity platforms such as Google Workspace
• Exposure to scripting or automation tools such as PowerShell, Python, or Apps Script will help you succeed
• 7+ years of experience in IT support, systems administration, or related technical operations roles
• Working knowledge of networking fundamentals and endpoint troubleshooting
• Strong troubleshooting skills, attention to detail, and commitment to documentation
• Clear communication skills and a customer-focused mindset that builds trust with teammates
• Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
• Experience with software deployment, patch management, and software license administration
• Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
• A collaborative, proactive approach that will help you succeed in a fast-moving environment
• Experience administering identity providers such as Okta or similar platforms
• Based in or able to work regularly from the San Francisco office
• Strong proficiency supporting Windows and macOS operating systems
• Experience supporting employees in a business or corporate environment