Customer Onboarding Manager (North America)

Join Leapsome, a leading People Enablement and HRIS platform, as a Customer Onboarding Manager for North America. In this role, you will guide customers through the initial setup and configuration of the platform, manage onboarding projects, and act as a trusted partner for implementation support and best practices. You will also deliver training sessions and continuously improve onboarding processes. This position requires strong project management skills, technical problem-solving abilities, and excellent communication skills.

• Guiding customers through the initial setup and configuration of the Leapsome platform, ensuring a seamless technical implementation and adoption experience.
• Managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at client organizations.
• Delivering implementation support, driving admin engagement, and educating customers on best practices for setting up and using Leapsome.
• You are curious and excited about using AI tools to enhance your workflows and drive scalable impact
• You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail
• You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus
• You are fluent in English
• You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools
• Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
• You’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiences
• You’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team
• You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes
• You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues
• You have a proven track record of closing complex sales cycles and driving new business revenue
• Bonus: You have a passion for coding/writing scripts and/or for interpreting data
• You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space
• You are heavily aligned with our company values
• Bonus: You have previous experience in HR tech
• You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for them
• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles