Product Support Specialist (German Speaking)

Join Leapsome, a fast-growing SaaS company, as a German-Speaking Product Support Specialist. In this role, you will be the primary point of contact for our German-speaking customers, diagnosing technical issues, answering product questions, and ensuring a world-class support experience. You will collaborate closely with the Support, Product, and Engineering teams, and contribute to internal documentation and process improvements. This position offers stock options, a development budget, a flexible schedule, and the opportunity to work with an international team.

• Diagnosing technical issues, answering product questions, and ensuring users get the most out of the product.
• Collaborating closely with Product and Engineering teams to surface recurring issues and drive fixes.
• Contributing to internal documentation, self-service resources, and ongoing process improvements.
• This role is ideal for someone who's technically curious, loves learning how complex products work, and wants to grow in a fast-paced, AI-forward environment
• Enthusiasm for using AI to work more efficiently and find new ways to support users
• Technical curiosity and a fast learner mindset — you enjoy connecting the dots in a multifaceted product
• Well-organized, proactive, and confident managing multiple priorities independently in a dynamic environment
• Strong written and verbal communication skills in both German and English
• A drive for continuous improvement — both for the customer experience and your own ways of working
• An interest in conceptual work and the project management skills to turn ideas into action
• Experience in customer support and technical troubleshooting (SaaS background is a plus)