Customer Success Manager (Commercial)

Join Skydio, a rapidly growing UAS company, as a Customer Success Manager - Commercial. In this role, you will lead the implementation, usage, retention, and expansion of our Commercial Industrial Markets, including Oil & Gas and Transportation. You will work closely with our Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions that drive value to our customers. Your responsibilities will include building scalable processes for customer onboarding and post-sales success, tracking and managing implementation projects, developing healthy customer relationships, and advocating for enterprise customers. A successful candidate will have a proven track record of driving implementation, adoption, and value of hardware and software for large enterprises, excellent communication skills, and a strong desire to learn and innovate.

• Build scalable processes for customer on-boarding and post-sales success, and track and manage all implementation projects with large enterprise customers.
• Develop healthy customer relationships through proactive support and cadence-based follow-ups, and advocate for enterprise customers through deep understanding of their use cases and needs.
• Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology, and drive a hands-on approach with customers as needed.
• A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams
• Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises
• Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion
• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules
• Willingness to travel approximately 40%
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• A strong desire to learn, innovate, and adapt to a growing and changing environment
• Work directly with customers through proactive, metrics based engagement
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment