Customer Success Manager (DFR Majors, Northwest)

Join Skydio, a rapidly growing UAS company, as a Customer Success Manager. In this role, you will lead the implementation, usage, retention, and expansion of our Public Safety customers. You will serve as a bridge between our customers and Skydio's technical teams, ensuring successful delivery of technology and services. You will also advocate for our enterprise customers, lead quarterly business reviews, and manage approximately 20 accounts. The ideal candidate will have experience in the SLED industries, a proven track record of implementing new technology, and excellent communication skills.

• Build scalable processes for customer on-boarding and post sales success, and track and manage all implementation projects with large enterprise customers.
• Develop healthy customer relationships through proactive support and cadence-based follow-ups, and advocate for enterprise customers through a deep understanding of their use cases and needs.
• Lead quarterly business reviews and customer check-ins to ensure existing customers are getting value from Skydio technology, and ensure expansions and renewals through proactive support.
• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Work directly with customers through proactive, metrics based engagement
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• A strong desire to learn, innovate, and adapt to a growing and changing environment
• Willingness to travel approximately 40%
• Ability to obtain a Part 107 certificate