Customer Success Manager (DFR Mid-Market, Northwest)

Join Skydio, a leading autonomous drone company, as a Mid-Market Customer Success Manager. In this role, you will be responsible for driving implementation, usage, retention, and expansion of our customers. You will serve as a bridge between our customers and our technical teams, and work closely with our Product, Engineering, and Sales functions. The ideal candidate will have experience in customer success, project management, and the SLED industries.

• Construire des processus évolutifs pour l'intégration des clients et le succès après-vente.
• Suivre et gérer tous les projets d'implémentation avec nos clients d'entreprise de taille intermédiaire pour une livraison réussie.
• Développer des relations clients saines grâce à un soutien proactif et à des suivis basés sur un calendrier.
• Ability to obtain Part 107 certificate
• Ability to travel 20+% of the time
• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
• Work directly with customers through proactive, metrics based engagement
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
• Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
• Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises