Field Support Coordinator

Join Skydio, a leading drone technology company, as a Field Support Coordinator. In this role, you will be responsible for coordinating field service operations for Skydio X10 Dock products. You will manage the complete lifecycle of service work orders, schedule service appointments, coordinate parts logistics, and monitor repair progress. Your efforts will directly contribute to improving operational efficiency, reducing equipment downtime, and delivering a best-in-class customer experience. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.

• Coordinating field service operations for Skydio X10 Dock products, including scheduling service appointments and managing work orders.
• Collaborating with cross-functional teams to ensure seamless service delivery, including Customer Support, Logistics, and Repair Operations.
• Monitoring and managing the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently.
• This role is collaborative and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• Interest in robotics, drones, or connected hardware products is a plus
• Excellent written and verbal communication skills
• Order management experience
• Ability to prioritize competing demands
• Strong organizational skills with the ability to manage multiple work orders simultaneously
• Familiarity with RMA processes and service logistics
• Strong customer service mindset
• Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms
• Experience coordinating third-party vendors or field service providers
• Experience coordinating field service operations, service scheduling, dispatch, or technical support
• Experience with service analytics and operational reporting
• Experience supporting Public Safety, Utilities, or Infrastructure customers
• Proficiency with Microsoft Office and Google Workspace
• Experience with Jira, Salesforce, or equivalent service management platforms
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Experience with work order management, coordinating field service, dispatch, technical support operations, customer operations, or a related field
• Strong interpersonal and customer communication skills
• Ability to analyze issues, identify process improvements, and drive work to completion
• Knowledge of RMA workflows and service logistics
• Experience creating and tracking sales orders or parts fulfillment requests
• Strong attention to detail and commitment to process accuracy
• Knowledge of inventory, logistics, or parts fulfillment processes