Director of Business Excellence and Operations

Join OPSWAT, a rapidly growing cybersecurity company, as the Director of Business Excellence and Operations. In this individual contributor role, you will serve as a strategic partner to the CEO and CFO, driving cross-functional accountability and delivering clarity and rigor to enable executive leaders to run a complex, high-growth business with confidence. You will own the operating cadence, partner with various functions to ensure decision-ready intelligence, design and implement scalable operational solutions, and lead high-priority special projects. This role offers excellent benefits, including stock options, flexible work arrangements, and generous PTO policies.

• Establish and drive the operating review structure across the company, ensuring cross-functional accountability and sustainable results.
• Partner with FP&A and business functions to ensure operating reviews are grounded in decision-ready intelligence, proactively identifying risks and surfacing critical trade-offs.
• Design and implement scalable operational solutions by identifying organizational bottlenecks, process inefficiencies, and execution gaps, driving actual change in how OPSWAT operates.
• Use AI tools and agents as a default part of how you work, not as an experiment, but as a force multiplier across research, synthesis, analysis, and communication
• Have high energy. You move fast, create momentum, and bring the kind of presence that makes people take a commitment seriously
• Are operationally obsessed: you independently identify what is broken, name it clearly, and drive it to a clean outcome without waiting to be asked
• Can operate credibly across Sales, Marketing, Finance, Engineering, and IT, moving fluently between functional detail and executive-level framing, across strategy, operations, GTM, and analytics, without being boxed into a single lane
• Are analytically strong and financially fluent, comfortable with operating plans, unit economics, and working alongside Finance as a true partner
• Are genuinely ambitious. You are not here for a comfortable seat. You are here to drive the business, build something, and grow with it
• Have 7-9 years of experience in business operations, strategy & operations, or a Chief of Staff role ideally in B2B SaaS or enterprise software at a company you helped scale, with meaningful time in management consulting or a high-accountability analytical function
• Surface difficult truths early and push for answers because you know that is what actually moves things forward, and you do not confuse being liked with being effective
• Communicate with exceptional clarity at every level in written materials for board packages and executive reviews, verbal alignment in a room full of functional leaders
• Have built and run company-wide operating reviews and planning processes
• Judgment to distinguish between what needs to be fixed now versus what will resolve itself as the company scales and the discipline not to over-engineer processes that the business has already outgrown
• Experience supporting a company through an IPO readiness process
• Background in management consulting with a direct transition into a high-accountability operating role
• Fluency with ARR-based business models and the metrics that drive them: ACV, ARR, CARR, NDR, GDR, and pipeline coverage ratios
• Experience supporting board or investor-facing reporting in a fast-moving environment