Senior Product Solutions Manager

Join our team as a Senior Product Solutions Manager, where you will play a crucial role in ensuring our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional position, you will act as a program manager, implementation specialist, and product partner. Your responsibilities will include configuring customer environments, writing and iterating on AI prompts, executing SQL queries for data mapping and reporting, driving end-to-end user acceptance testing, and building foundational playbooks for new product areas. You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.

• Assurer l'intégration technique et opérationnelle des clients, en configurant leurs environnements et en traduisant les procédures opérationnelles standard en solutions adaptées.
• Rédiger, tester et affiner les prompts d'IA, en exerçant un jugement solide sur les seuils de qualité pour les lancements de version 1.
• Écrire et exécuter des requêtes SQL pour configurer des rapports personnalisés et valider l'exactitude des données.
• This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up
• Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs
• Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success
• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions
• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations)
• Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation
• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing
• Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services
• Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers
• Prior professional experience working with an enterprise "system of record"
• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems