Senior Software Engineer (Builders)

Join EvenUp as a Senior Software Engineer on the Builders team, where you'll be responsible for investigating and resolving high-severity issues across our product. You'll have direct access to the CPO and the authority to implement meaningful fixes. This role requires strong product instincts, excellent communication skills, and a passion for problem-solving. Enjoy flexible working hours, virtual team events, and a variety of benefits including medical, dental, and vision insurance, flexible paid time off, and a 401k for US-based employees.

• Investigate and resolve high-severity issues across the product, ship targeted fixes under pressure, and dig into root causes to prevent recurrence.
• Triage and resolve high-priority customer escalations, own the full lifecycle of an escalation from initial investigation to long-term remediation.
• Identify recurring patterns in escalations and drive systemic improvements, contributing to the team's tooling and processes.
• Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively
• Ownership mentality: you follow a problem all the way to resolution, not just to the handoff
• 5+ years of professional software engineering experience
• Ability to communicate clearly and calmly under pressure — to engineers, PMs, and customer-facing teams alike
• Strong debugging and investigative skills — you're energized by a gnarly bug, not intimidated by it
• Experience with observability tools (logs, traces, metrics) and production debugging
• Strongly product-minded: you think about the customer experience, not just the code change — and you're comfortable making product calls without a PM telling you what to do
• Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly
• Familiarity with Python, TypeScript, or the modern AI/ML stack
• Experience on reliability, platform, or infrastructure teams
• Experience with customer-facing SaaS products, especially in regulated industries
• Background in on-call rotations, incident management, or escalation workflows