Product Manager (Service Referral Management)

Join Binti, a mission-driven company focused on improving the lives of families in need. As a Product Manager for Service Referral Management (SRM), you will drive the strategy and execution of the product roadmap, working closely with engineering, sales, and customer-facing teams. You will own the product strategy and roadmap for SRM, translating the needs of various stakeholders into a clear vision and quarterly roadmap. You will also drive key metrics, identify opportunities for AI integration, and gain deep user understanding through shadowing caseworkers and families. This is a remote-friendly position with an above-market compensation package and numerous benefits.

• Own product strategy and roadmap for the Service Referral Management (SRM) product, translating the needs of various stakeholders into a clear vision and roadmap.
• Drive the metrics that matter for the SRM product, including services referred and completed, FFPSA reimbursement claimed, provider response time, family engagement, and social worker time saved.
• Identify opportunities for AI to transform prevention workflows and partner with engineering to implement those solutions, while rapidly prototyping ideas using AI tools.
• AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily, and have informed opinions on where LLMs and agentic patterns belong (and don't) in high-stakes workflows
• Sharp judgment on tradeoffs: north star vs. MVP, quantitative vs. qualitative, customer-specific vs. platform, configurability vs. simplicity
• Comfort with multi-sided platforms and complex stakeholder dynamics: you've navigated products where different user types have different views, permissions, and incentives
• Deep experience with user research and turning those insights into actionable updates
• 3+ years of product management experience, preferably at a high-growth B2B or enterprise SaaS company. Experience with regulated, government-facing, or complex workflow software is a plus
• Passion for building and working with diverse teams, as well as Binti's mission and values
• Excellent written and verbal communication with a range of audiences, from executives and agency leadership to caseworkers and provider staff
• Comfort wearing many hats — flexing into UX, design, prompt engineering, and project management as needed
• A track record of scaling products meaningfully — taking something from early-stage to category-defining