Account Manager (Commercial, EMEA)

Join Outreach, a leading sales execution platform, as an Account Manager for the EMEA region. In this role, you will manage the renewal, expansion, and cross-sell attachment of current customers, build effective partnerships, and drive value and adoption within your assigned territory. You will act as a trusted advisor to the Revenue Office for your customers and provide impeccable customer service in all interactions.

• Gérer le renouvellement, l'expansion et la vente croisée des clients actuels d'Outreach.
• Établir des partenariats efficaces avec les clients pour réaliser la valeur, l'adoption et l'optimisation des processus commerciaux de la plateforme Outreach.
• Développer et mettre en œuvre des plans de stratégie de compte en utilisant plusieurs points de données pour stimuler l'adoption, l'utilisation et le sentiment des clients.
• Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
• Ability to manage and navigate complex renewals and expansions sales cycles
• Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
• Proven experience influencing product or platform adoption and utilization at customers
• Proven experience demonstrating value realization in a product, platform, or service
• Effective project management skills
• 2+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
• Ability to influence decisions without direct authority
• Team player with a high sense of drive and initiative to keep opportunities moving forward
• Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
• Strong negotiation skills
• Strong financial acumen to be able to showcase metrics and potential ROI
• Executive presence and strong interpersonal skills