Design Researcher (12 Month Fixed-Term Contract)

Join Lloyds Banking Group as a Design Researcher on a 12-month fixed-term contract. In this role, you will develop and lead the research strategy for Embedded Finance, manage the research plan and roadmap, and deliver research to solve customer problems and unlock new opportunities. You will work in a multi-disciplinary design, product, and engineering team and enjoy a range of benefits, including a generous holiday allowance, flexible working, family leave, health insurance, and a pension plan.

• Develop and lead the research strategy for a key area of the business, ensuring alignment with product and service development goals.
• Manage the research plan and roadmap for your service or product area, delivering research to solve customer problems and unlock new opportunities.
• Work on varied research across the product development lifecycle, from generative to evaluative research, and collaborate with design and product teams.
• Ethnographic experience (such as contextual enquiry or diary studies)
• Experience of planning and executing exploratory/ discovery research
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
• 5+ years’ experience of working closely with design and product teams to identify and prioritise the right research questions
• Able to communicate and influence wider business stakeholders with clarity and conciseness
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Experience combining qualitative and quantitative methods
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Experience triangulating research and data from different sources to tell compelling customer stories