Service Design Lead (12-Month Fixed-Term Contract)

Join Lloyds Banking Group as a Service Design Lead on a 12-month fixed-term contract. You will lead the design of our new financial advice service, Lloyds Wealth, and build a team of designers and researchers. You will work closely with cross-functional teams and contribute to all aspects of service and digital product design. This role offers a generous holiday allowance, flexible working options, family leave, health insurance, colleague offers, financial products, share plans, and a pension.

• Lead the design of a new financial advice service, working across the entire service journey to craft quality experiences for customers, financial advisors, and colleagues.
• Set up and build a team of designers and researchers, partnering closely with cross-functional teams to prioritize, shape, test, and ship experiences.
• Provide thought leadership in Experience Design, facilitating workshops and discussions with internal customers, and leading others to make good design decisions.
• A portfolio of work that evidence skilful application of design methods and best practices that led to experience and behaviour changes that delivered outcomes business and customers
• Approximately 2-3 years or more experience as a people leader, with responsibilities in hiring, people development, performance management and design management
• A passion and interest for designing financial services and user experiences
• Ideally, at least 7-9 years of relevant experience design experience as an individual contributor/lead designer
• Worked in the financial sector, and understand the ethics, inclusion, risks, policies, control and compliance requirements when designing services
• An ability to prioritise and focus on the most valuable pieces of work to deliver
• Experience designing wealth advisory services will be ideal
• A strong practice of service design and digital product design – that is grounded in data and research
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non - technical audiences
• An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input