Senior Team Manager, Customer Success

Join <monday.com>, a leading AI work platform, as a Senior Team Manager in Customer Success. In this strategic leadership role, you will lead and develop a high-performing team of Customer Success Managers, drive customer retention and growth, and shape the future of how <monday.com> retains and grows its most valuable customers. This is a hybrid role based in our NYC office.

• Lead, coach, and develop a team of Customer Success Managers, elevating their skills and building a culture of accountability and excellence.
• Drive day-to-day execution to exceed retention and growth targets across your customer segment, designing and executing strategies that drive adoption, engagement, and retention.
• Collaborate with CS leadership to build, refine, and execute the Customer Success roadmap, contributing your team's perspective and field insights to shape company-wide strategy.