Senior Technical Account Manager (Strategic Services)

Join ClickUp as a Senior Technical Account Manager (TAM) and become a strategic partner and trusted advisor to our customers. In this role, you will blend strong relationship management with a deep understanding of ClickUp's platform and capabilities. You will own the complete post-sales customer lifecycle, from initial implementation and onboarding to ongoing managed services and strategic expansion opportunities. You will work cross-functionally with Sales, Product, and Support to ensure each customer's success story is long-term, scalable, and impactful. - Act as a strategic partner and trusted advisor to customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. - Own the complete post-sales customer lifecycle, from initial implementation and onboarding through ongoing managed services, strategic expansion opportunities, and driving meaningful impact on renewal outcomes. - Lead the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support, ensuring every customer achieves measurable success. - Project & Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans - Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp - Collaboration & Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results - Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations - Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity - Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes - Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions - AI-Native: Skilled with prompt design, agentic workflows, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. Candidates with experience using agentic tools such as Claude, n8n, , or similar tools are preferred - Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!