Customer Renewals Specialist

Join Automation Anywhere, the leader in Agentic Process Automation (APA), as a Customer Renewals Specialist. In this pivotal role, you will be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. You will report to the Sr. Manager of Customer Retention and work closely with Customer Success, Sales, Contract Ops, and Support teams. Your background in renewals or account management, along with a proven track record in software sales, particularly within the SaaS or subscription space, will set you up for success.

• Meeting or exceeding assigned sales objectives and quotas for renewal business.
• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention.
• Identifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewal.
• If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
• Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success
• 4+ years of Renewal or account management experience
• Experience using <Salesforce.com> as CRM required
• Experience selling software products that are on-demand and recurring in nature
• Software Sales experience; SaaS or subscription sales is preferred
• Experience and knowledge of AI, Automation, and/or APA preferred
• Committed, enthusiastic, and coachable with a desire to thrive in a sales environment
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
• Team-oriented with the ability to succeed in an entrepreneurial environment
• Strong presentation and communication skills (verbal, written, and listening)
• High problem-solving ability to learn and adapt quickly, while being a self-starter