About The Role

Join Automation Anywhere, the leader in Agentic Process Automation (APA), as a Technical Support Engineer. In this role, you will provide exceptional technical support for our products, diagnose and troubleshoot complex issues, and collaborate with cross-functional teams to implement effective solutions. You will have the opportunity to make a significant impact on our customers' success and drive the adoption of AI and automation initiatives.

Providing technical support for Automation Anywhere products, diagnosing and troubleshooting application, infrastructure, and configuration issues.
Handling customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses.
Collaborating with internal teams to escalate and resolve complex technical problems, maintaining high customer satisfaction.
Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)
Strong understanding of Windows and/or Linux environments
Working knowledge of databases (SQL Server, MySQL, or Oracle)
Must be willing and able to work Pacific Time hours on a regular basis regardless of your remote office location
Bachelor’s degree in Computer Science, Information Technology, or related field
2+ years of experience in technical support, application support, or software troubleshooting
Accountability & Ownership – Takes responsibility for customer issues from initial intake through resolution, ensuring timely follow-up, proactive updates, and successful outcomes
Problem Solving & Critical Thinking – Effectively analyzes complex technical issues, identifies root causes, evaluates solutions, and makes sound decisions in a fast-paced environment
Communication Skills – Clearly and professionally communicates technical concepts to both technical and non-technical audiences through written, verbal, and virtual interactions
Customer Focus & Empathy – Demonstrates a commitment to understanding customer needs, providing exceptional service, and ensuring a positive support experience while maintaining high customer satisfaction
Collaboration & Teamwork – Works effectively across Customer Support, Engineering, Product Management, and Cloud Operations teams to drive issue resolution and improve customer outcomes

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