Customer Experience Advisor

Join our award-winning team as a Customer Experience Advisor, where you'll provide thoughtful, personal support to customers while guiding them through complex buying, selling, and trading decisions. You'll own each interaction end to end, work cross-functionally to resolve issues, and help shape the systems behind the experience. This role requires empathy, problem-solving skills, and experience in customer support or a similar customer-facing role. Enjoy benefits such as hybrid working, private healthcare, and a dog-friendly office.

• Combining specialist product knowledge with thoughtful, personal support to guide customers through complex buying, selling, and trading decisions.
• Using AI tools and copilots to work faster and more consistently, stepping in with your own judgement where automation falls short.
• Building relationships with new, repeat, and high-value customers, and helping shape the systems behind the customer experience.
• A confident, approachable communicator who builds rapport and responds with empathy across every channel
• Naturally consultative — you understand what a customer needs and guide them to the right outcome
• Experienced in customer support or a similar customer-facing role, ideally in a scaling, high-growth business
• Open and confident working alongside AI-assisted tools and systems
• Comfortable handling sensitive situations with resilience and professionalism
• Sharp at solving complexity and navigating ambiguity with good judgement
• Comfortable working with CRMs and customer engagement platforms (e.g. Intercom)
• Process improvement or knowledge-base experience
• Experience with AI-supported customer service tools
• A genuine interest in photography or video equipment
• Additional languages