Vice President of Communications

Join Trustpilot, a global platform focused on trust and transparency. As the Vice President of Communications, you will define and lead the global communications strategy during a pivotal stage of growth and transformation. You will be responsible for reputation management, brand building, crisis management, and communication innovation. This high-impact leadership role requires significant experience in corporate, consumer, and B2B communications, as well as a passion for AI and technology.

• Lead the development and execution of Trustpilot's global communications strategy, focusing on reputation management and brand building.
• Drive impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot’s global profile.
• Manage crisis communications and complex reputational issues, ensuring clarity and confidence in messaging.
• If you’re a strategic communications leader with deep public company experience, strong judgment, and a passion for sharing global narratives in a fast-moving tech environment, this role is for you
• Experienced across Corporate, Consumer, and B2B communications: You’ve led integrated communications strategies across multiple audiences and markets
• Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery
• Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation
• An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business
• AI-curious and future-focused: You’re excited by how AI and technology can modernise communications and improve impact
• An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation
• A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges
• Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution
• A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale
• A builder of high-performing teams: You create clarity, accountability, and strong team cultures
• We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!