Deployment Lead

Join our team as a Deployment Lead, where you will be responsible for the successful delivery of complex customer programs from initial scoping through steady-state execution. This senior, customer-facing role requires strong technical and business acumen, as well as the ability to coordinate multiple internal workstreams and own the economics of the deployment. You will be the primary point of accountability for the delivery of a major customer or portfolio of projects, and will work closely with various teams to ensure successful execution.

• Ownership of the end-to-end deployment of projects for major customers, ensuring successful delivery on time, to quality standards, and at or above target margin.
• Coordination of multiple internal workstreams, including Technical Program Managers and Forward Deployed Engineers, to ensure alignment with customer objectives and project goals.
• Management of the economics of deployments, including live margin, cost-to-revenue picture, and in-flight decisions that protect margin.
• Comfort operating in ambiguous environments where requirements evolve and processes are still being built
• Excellent judgment: you can distinguish technical issues from execution issues from customer-management issues, and find the right path to resolution
• Financial and commercial numeracy: comfort owning margin, building and reading the unit economics of a program, and making the call to protect it
• Strong operational instincts, a bias toward action, and attention to detail across multiple projects at once
• Ability to communicate credibly with technical customer stakeholders while translating technical detail into clear decisions for non-technical audiences
• Strong technical fluency and the ability to quickly understand complex systems, workflows, and implementation requirements
• A strong track record of delivering against ambitious timelines while holding a high bar for quality
• Significant experience owning complex, cross-functional programs in a customer-facing environment — as an operator who has run things, not advised on them
• A track record of partnering effectively with engineers, program managers, and cross-functional operators
• Experience deploying technical products, services, or data-intensive programs
• Background in consulting, banking, private equity/VC, or an operating role where you owned a P&L or a hard number
• Experience working directly with forward-deployed engineers, solutions engineers, or implementation teams
• Experience managing strategic accounts with multiple parallel workstreams
• Experience building repeatable operating systems for a rapidly scaling organization
• Familiarity with AI, machine learning, data pipelines, or RL/evaluation work