Customer Care Specialist (Technical Support)

Join Riot, a fast-growing cybersecurity startup on a mission to instill effective cybersecurity practices in a fun and engaging way. As a Customer Care Specialist, you will be on the front line of client support, handling complex technical requests and contributing to the continuous improvement of the support team. You will have the opportunity to work in a collaborative team environment in the heart of Paris.

• Gérer des tickets complexes via Fin/Intercom (email + chat) : environ 75-80 demandes traitées par semaine.
• Diagnostiquer et résoudre des problèmes techniques (configuration, intégrations, connectivité, données/rapports) et reproduire des bogues si nécessaire.
• Simplifier : traduire des sujets techniques en un langage clair et compréhensible pour le client.