Customer Success Manager Expansion (CSM) Mid-Market - France

Join Riot, a fast-growing cybersecurity startup on a mission to improve cybersecurity culture. As a Customer Success Manager for the Mid-Market segment, you will be responsible for the success of a portfolio of approximately 120 customers, focusing on retention and expansion. You will advise customers on best product usage, prepare and lead customer interactions, and work closely with internal teams to improve the overall customer experience. The ideal candidate has previous experience in customer success or account management within the tech industry, is fluent in English and French, and is based in Paris or willing to relocate.

• Gérer le succès d'un portefeuille d'environ 120 clients du marché intermédiaire, en mettant l'accent sur la rétention et l'expansion.
• Anticiper les risques, prévenir le churn et s'assurer que les clients tirent continuellement de la valeur de nos produits.
• Identifier et conduire activement les opportunités d'expansion (upsell et cross-sell) au sein de votre portefeuille.