Director of Revenue Operations

Join <Kontakt.io> as the Director of Revenue Operations, where you will be the operational orchestrator of the company's go-to-market engine. This role goes beyond traditional RevOps responsibilities, focusing on forward-looking strategies and coordinated action across various teams. You will work closely with the CRO, manage the forecast process, and lead a RevOps team that includes Marketing Operations and a dedicated developer/engineer. This is an opportunity to grow into a broader executive operating role.

• GTM Operating Rhythm and Executive Orchestration: Serve as the CRO’s operational partner and right hand across the full go-to-market organization, helping run the GTM executive staff and translating executive priorities into coordinated action.
• Forecasting, Pipeline Intelligence, and Revenue Visibility: Own the forecast process to the CRO, building and maintaining the revenue inspection cadence across pipeline generation, pipeline progression, deal health, and more.
• Signal Collection and Redistribution: Build a RevOps function that continuously collects signals from various sources and converts those signals into timely GTM actions, ensuring that insight reaches the right team at the right time.
• You may come from Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, Consulting, or a high-growth SaaS operating role
• Prior Chief of Staff experience is helpful but not required. What matters most is that you are excited to grow into a broader executive operating role
• Strong Salesforce fluency, including pipeline reporting, opportunity process, dashboards, data integrity, and operational workflows
• Experience working directly with senior revenue leaders or executive stakeholders
• Strong project-management and cross-functional orchestration skills
• Ability to work from the NYC office Monday through Thursday
• Proven track record in building AI tools for sales operations
• 6+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, SaaS operations, consulting, or a related role
• Strong understanding of B2B SaaS go-to-market motions, including pipeline generation, sales process, forecasting, marketing funnel, customer lifecycle, and revenue metrics
• Excellent analytical skills and the ability to turn data into decisions
• Is energized by being the person who makes the whole GTM system move better
• Is curious about AI, automation, and the future of revenue productivity
• Has the judgment to know what matters now, what can wait, and what needs escalation
• You are someone who:
• Balances strategic thinking with operational discipline
• Is excited by ambiguity, speed, executive context, and cross-functional complexity
• Wants to sit close to the business, not behind a ticket queue
• Can see patterns in messy information and turn them into action
• Mature, assembled with an executive acumen and comfortable working with senior executives
• Communicates crisply with executives and operators alike
• Has strong follow-through and does not let important work disappear between meetings
• Is comfortable challenging assumptions, asking hard questions, and pushing for clarity
• Experience in a high-growth SaaS company
• Experience supporting enterprise sales motions, healthcare sales, or complex B2B buying committees
• Experience managing Marketing Operations, Sales Operations, or technical RevOps resources
• Familiarity with AI tools, automation platforms, data workflows, or internal productivity tooling
• Experience building executive operating cadences, forecast processes, QBRs, pipeline councils, or GTM leadership rhythms
• Exposure to tools such as Salesforce, HubSpot/Marketo, Outreach/Salesloft, Gong, Clari, Tableau/Looker, Zapier/Make, Clay, OpenAI/ChatGPT, or similar platforms
• You are comfortable working closely with the CRO, absorbing context quickly, operating with discretion, and representing priorities clearly across the organization
• You naturally connect people, priorities, timelines, and signals. You notice when teams are moving in parallel but not together, and you know how to create alignment without creating bureaucracy
• You understand that RevOps exists to improve revenue outcomes. You can distinguish between interesting data and decision-grade insight
• You do not wait to be told exactly what to do. You identify gaps, propose solutions, drive follow-up, and make sure important work gets completed
• You can understand how GTM processes, incentives, tools, data, and human behavior interact. You improve the system, not just the symptom
• You do not need to be a developer, but you must be excited to work with one. You should be eager to use automation and AI to change how GTM work gets done
• You can write and speak in a way that creates clarity, especially for executives. You summarize complexity, frame tradeoffs, and make decisions easier
• You care deeply about quality, but you are collaborative, pragmatic, and willing to do unglamorous work when needed