Collections Support Agent

Join our team as a Collections Support Agent, where you'll assist customers through various financial situations with empathy and care. This role involves phone-based activity and live chat functions, providing an opportunity for career growth. You'll support customers across multiple channels, tailor your approach to vulnerable customers, and collaborate with your team to meet goals. Enjoy benefits such as competitive compensation, generous holiday leave, health and wellbeing support, learning and development opportunities, and a pension scheme.

• Supporting customers through various financial situations with empathy and care, and tailoring approaches to meet their individual needs.
• Managing varied workloads and solving problems with confidence and creativity, while keeping accurate records in line with company and regulatory standards.
• Collaborating with your team to meet goals and support one another, and sharing customer feedback to help continuously improve processes.
• If you’re eager to learn, motivated to grow, and thrive in a supportive team environment, our excellent training will set you up for success
• We’re growing and transforming - and we’re looking for compassionate, confident communicators to join us on this exciting journey
• Whether you’re an experienced collections professional or bring customer service experience from a financial setting, your mindset matters most
• Experience in collections or customer service, ideally within credit cards or lending
• Understanding of financial services regulations related to collections
• A proactive mindset - you enjoy solving problems and making things better
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)