Customer Lifecycle Manager

Join our team as a Customer Lifecycle Manager, where you'll be responsible for developing and executing lifecycle management activities to enhance customer engagement and support their borrowing needs. You'll work with various internal and external stakeholders, lead strategic changes, and apply a data-driven approach to inform strategy and optimization. Additionally, you'll manage risks, provide performance updates, and build strong stakeholder relationships. Enjoy a competitive salary, generous holiday allowance, health and wellbeing benefits, learning and development opportunities, and a robust pension scheme.

• Identifying and developing lifecycle management activities to grow customer engagement and support borrowing needs.
• Leading the end-to-end delivery of lifecycle initiatives, coordinating cross-functional teams, and applying a data-driven approach to inform strategy.
• Establishing and maintaining a robust test-and-learn framework, using segmentation, A/B testing, and performance analysis to continuously improve campaign effectiveness.
• Do you enjoy developing customer lifecycle strategies that drive engagement, improve customer outcomes, and deliver measurable business results?
• Are you passionate about using customer data, insights, and testing to create targeted campaigns that support customers throughout their credit card journey?
• If you thrive in a fast-paced environment, enjoy leading cross-functional projects from concept to delivery, and can confidently influence stakeholders at all levels, we'd love to hear from you
• Experience developing and managing customer lifecycle activities
• Excellent project management skills, including planning, critical thinking, and adaptability
• Excellent stakeholder management skills, with experience collaborating closely with a range of people to achieve common goals
• You love collaborating with people to make things happen
• Excellent verbal and written communication skills
• You love rolling up your sleeves to get things done and enjoy leading activities from start to finish
• You care deeply about helping customers manage their money and want to make a big impact quickly