Customer Service Agent

Join our dynamic team as a Customer Service Agent in our multi-channel contact center. You will provide exceptional support to customers over the phone, resolve inquiries, and offer technical assistance. This role requires excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. Benefits include competitive compensation, generous holiday allowance, private health cover, learning and development opportunities, and a pension scheme.

• Gérer efficacement les appels entrants, résoudre les demandes des clients et fournir des informations précises sur nos produits et services.
• Identifier des solutions et expliquer les canaux alternatifs pour permettre aux clients de s'auto-servir.
• Maintenir et mettre à jour les dossiers des clients dans la base de données, en veillant à une documentation précise des interactions.
• Financial Services Expertise: Solid background in the financial services sector
• Proven Call Centre Experience: Demonstrated success in dynamic call centre environments
• Exceptional verbal Communication Skills – Empathetic, a good listener, ability to handle calls with vulnerable customers
• Customer Journey Insight: Comprehensive experience across the entire customer journey
• Organizational Mastery: Strong organizational and time-management skills
• Adaptability: Thrives in fast-paced, ever-changing environments