Associate Vice President of Customer Success (Americas)

Join our Global Customer Success team as the Associate Vice President of Customer Success for the Americas. In this senior regional leadership role, you will be accountable for the Americas Customer Success business, focusing on retention, expansion influence, product adoption, customer value realization, leadership development, and cross-functional execution. You will lead Customer Success Team Leads/Managers across the region, build a high-performing management layer, and drive key metrics such as GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality. This role requires strong cybersecurity experience, a proven track record in customer success, and the ability to build strong partnerships with sales leadership.

• Assurer la responsabilité de la stratégie de réussite client pour la région des Amériques, en veillant à ce que l'équipe soit organisée et coachée pour favoriser l'adoption proactive, l'exécution des plans de réussite et l'engagement des dirigeants.
• Diriger et développer une équipe performante de leaders en réussite client à travers les Amériques, avec des attentes claires par segment, rôle et niveau de client.
• Agir en tant que partenaire senior de la réussite client auprès de la direction des ventes dans la région, en influençant les résultats commerciaux grâce à l'adoption, à la stratégie client et à la défense des renouvellements.
• If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you
• We are looking for an experienced Area Vice President, Customer Success – Americas to join our Global Customer Success team
• This leader must bring strong cybersecurity experience in a product/services environment, credibility with CISOs, CIOs, security operations leaders, IAM leaders, and technical champions, and the ability to translate technical adoption into business outcomes, renewal defense, and expansion strategy
• 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company
• Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
• Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization, and cross-functional execution between customer-facing and technical teams
• Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
• 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software
• Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets
• Deep understanding of cybersecurity domains such as identity security, Active Directory / Entra, threat detection, incident response, backup/recovery, security posture, and resilience
• Experience leading organizations that support complex enterprise customers with both executive and technical stakeholders
• Strong command of SFDC, TaskRay, health scoring, dashboards, forecasting, and operational inspection
• Experience leading through organizational change, coverage-model redesign, or role specialization initiatives