Senior Customer Success Manager

Join AppsFlyer, a leading mobile attribution and marketing analytics platform, as a Senior Customer Success Manager. In this high-ownership role, you will drive measurable customer value, retention, and growth through product adoption and technical solution design. You will act as both a strategic advisor and a technical partner to your customers, translating complex business objectives into actionable technical roadmaps and product adoption plans. You will also contribute to the success of the broader Customer Success team and collaborate with internal teams to deliver customer outcomes.

• Act as both a strategic advisor and a technical partner to customers, translating complex business objectives into actionable technical roadmaps and product adoption plans.
• Drive customer outcomes and product adoption across your portfolio of customers, partnering with Sales to mitigate client risk and run expansion motions.
• Lead onboarding, training, and enablement sessions, translating complex AppsFlyer products and data concepts into clear, actionable outcomes for customers.
• Proven ability to manage complex customer relationships and influence retention and growth outcomes, with a strong track record of building and executing technical roadmaps and project plans
• Experienced in leveraging discovery frameworks to qualify and validate customer problems to properly scope, design, guide and deliver on technical solutions, including complex integrations, product troubleshooting, and custom implementations in partnership with Product and Engineering teams
• Strong communication skills with executive, technical, and business audiences — including the ability to translate technical concepts into business value and deliver effective data storytelling
• Comfortable working in a fast-paced, multicultural, and evolving environment
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Claude) to drive efficiency and scale across customer-facing workflows — from account research and data synthesis to communication and strategic planning
• Proactive and solutions-driven with high autonomy, ownership, and ability to operate in ambiguity
• 7+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a technical client-facing SaaS role, ideally in mobile, ad tech, or martech
• Act as an analytical thinker. Comfortable working with data and turning insights into action. Hands-on experience with data analysis and business intelligence tools (e.g., SQL, Athena, BigQuery, Looker, or similar) to extract insights, diagnose issues, and communicate business impact
• Industry experience within SaaS marketing / remarketing technologies, attribution, data integrations, and/or digital advertising in a mobile and/or omnichannel ecosystem
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, SQL) and experience with SDK and APIs
• Experience leading product beta programs, co-designing with product teams, and developing repeatable playbooks for product rollouts