About The Role

Join AppsFlyer as a Support Engineer, where you'll play a crucial role in ensuring customer success through responsive and customer-oriented support services. You'll take end-to-end ownership of customer technical issues, serve as the point of contact for escalations, and work closely with R&D, Customer Success, and Product Teams. You'll also have the opportunity to impact the product's evolution by providing feedback for future development. Enjoy a range of benefits, including employee stock options, ongoing education, a global employee exchange program, and more.

Prendre en charge l'ensemble du processus de résolution des problèmes techniques des clients, de la première étape de dépannage à la communication des résultats.
Servir de point de contact pour les escalades des clients et garantir que les problèmes sont résolus de manière méticuleuse.
Travailler en étroite collaboration avec les équipes de R&D et de produit d'AppsFlyer sur les escalades et les demandes d'amélioration du produit.
Experience in SQL querying and analyzing data
Passion for solving customer issues in a fast-paced environment
Ability to multitasking and work independently
2+ years of experience with technical support / QA / data analysis/development/ technical account management
Structured and process-oriented
Business Proficiency in English
Knowledge of at least one programming language
Ability to handle communications between clients, internal business teams and engineering teams
Ability to learn new technologies quickly
Web/Mobile marketing and/or digital advertising experience
Mobile development / testing (iOS, Android) experience
Familiar with Big data technologies
Experienced in LLM and AI Agent
Familiar with working with different APIs

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