Senior Technical Consultant

Join Paperless Parts as a Senior Technical Implementation Specialist. In this role, you will design and deliver complex configuration solutions, lead ERP integrations, and drive customer success through effective change management. You will also mentor team members and lead internal process improvement initiatives. The ideal candidate has 7+ years of experience in manufacturing consulting or related technical roles, expert-level proficiency in Python, and a strong understanding of manufacturing best practices. Benefits include healthcare coverage, unlimited PTO, and training and development opportunities.

• Lead process discovery, customer goal definition, and change management sessions to design and deliver configurations, integrations, training, and testing strategies that drive successful adoption.
• Architect and deploy complex configuration solutions across standard and custom integrations, serving as a technical subject matter expert for the team.
• Act as a primary escalation point for at-risk projects and complex customer scenarios, providing decisive technical and consultative guidance.
• The ideal candidate brings 7+ years of experience in manufacturing consulting or related technical roles and is motivated by solving highly complex technical challenges while elevating others through coaching and mentorship. You operate as both a technical leader and a trusted advisor, working cross-functionally to define best practices, guide decision-making, and drive the adoption of new technologies and platform capabilities
• With a strong understanding of manufacturing, you build credibility quickly and take a consultative approach to partnering with customers, helping define their goals, navigate process change, and implement solutions that maximize the value of the Paperless Parts platform
• Proven expert-level proficiency in a computational environment or programming language. (Python preferred, other languages or Excel considered)
• Exceptional ability to clearly explain complex/custom configurations and benefits to all customer personas (technical and non-technical)
• Proven track record of leading customer-facing discovery sessions to define business and technical requirements
• Demonstrated experience managing complex technical projects and adhering to aggressive time-to-value metrics
• Proven track record of defining or enhancing team processes or best practices
• Willingness to travel when necessary to customer facilities (average is about 25-30% of the time)
• 7+ years of professional experience in manufacturing consulting, technical implementation, solutions engineering, or equivalent customer-facing development role