About The Role

Join Paperless Parts as a Strategic Customer Success Manager, where you will be a trusted business partner to our strategic enterprise customers. You will engage across all phases of the customer lifecycle, build and maintain relationships at all levels of the customer organization, and provide data-driven insights and strategic guidance. This full-time position is based in Boston, MA, with travel required up to 50%.

Operar como un socio comercial de confianza para los clientes empresariales estratégicos, involucrándose en todas las fases del ciclo de vida del cliente para impulsar el valor a largo plazo.
Construir y mantener relaciones a todos los niveles de la organización del cliente, asegurando la alineación entre los objetivos corporativos y la ejecución diaria.
Proporcionar información basada en datos y orientación estratégica a las partes interesadas del cliente, ayudándoles a comprender el rendimiento de nuestra plataforma y a identificar oportunidades de optimización.
Operates as a trusted consultant and advisor to customers—translating data into actionable insights, recommending process and workflow improvements, and partnering cross-functionally to deliver measurable outcomes
Ability to build and influence multi-threaded customer relationships, including strong executive presence with C-suite stakeholders
7+ years of experience in manufacturing, manufacturing software, or a senior-level Customer Success / Technical Account Management role supporting complex enterprise customers
Background in manufacturing preferred (custom part or contract manufacturing), with familiarity in processes such as Sheet Metal Fabrication, CNC Machining, Additive Manufacturing, or similar environments
Proven success owning enterprise accounts, with accountability for retention, expansion, and driving measurable business outcomes (ROI)
Experience developing and executing strategic success plans and leading multi-site or multi-phase rollouts to drive consistent adoption across complex organizations

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