Technical Solutions Specialist

Join Paperless Parts, a growing software company focused on transforming the manufacturing industry. As a Technical Solutions Specialist, you will play a critical role in ensuring customer success by providing product training, answering industry questions, and resolving technical challenges. You will develop in-depth knowledge of our pricing language and third-party integrations, and serve as the technical expert within the Customer Support team. This role offers unlimited PTO, comprehensive healthcare coverage, and opportunities for training and development.

• Assister les clients en répondant à leurs questions sur le produit et l'industrie, en fournissant une formation sur la plateforme et en résolvant les défis techniques.
• Développer une connaissance approfondie de la langue de tarification P3L de Paperless Parts et des intégrations tierces, et servir d'expert technique au sein du support client.
• Gérer un volume élevé de cas de support, identifier les tendances de retour d'information sur le produit et suivre les demandes d'amélioration.
• You are hard-working, driven, and excited to work at a growing software company seeking to transform an industry. You enjoy problem solving, especially related to technical challenges
• You enjoy working directly with customers, and have a strong sense of customer empathy. You enjoy being busy and prefer a role where you are required to balance multiple priorities at once
• You generally are able to solve problems independently; you prefer to google a problem rather than ask someone for help
• You enjoy working as part of a fast-paced, close-knit team. You are obsessed with helping customers. You do not give up when faced with a challenge; you find a way to help
• Proven ability to thrive in a fluid, fast-paced and ever changing environment
• Ability to translate business requirements to product solutions
• Relevant work, education, or hands-on development experience
• Excellent written and verbal communication skills
• Fast learner, ability to adapt to new processes and technologies, and evolving environments
• Last, but not least: GRIT – a scrappy, Can-Do, problem-solving mindset that will enable you to help the Team succeed
• Strong analytical and critical problem-solving skills
• Bachelor's Degree in Computer Science, Engineering, MIS, or related field
• Strong skills in a computational environment or programming language (Python, SQL etc.)
• Familiarity with “job shop” manufacturing, preferred