Senior Cloud Engineer

Join Fastly as a Senior Cloud Engineer, where you'll be at the forefront of optimizing product delivery, global footprint, and user experience using the Fastly platform. As a trusted customer advocate, you'll help organizations understand various technologies, assist in migrating existing workloads to Fastly, and act as a problem solver. You'll develop technical relationships with customers, investigate and recommend improvements, and look for opportunities to introduce new Fastly products. This position requires strong interpersonal and communication skills, hands-on experience with Linux and scripting languages, and an understanding of networking and cloud-based architecture.

• Act as a trusted customer advocate, helping organizations understand various technologies and assisting them in efficiently migrating existing workloads to Fastly.
• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering.
• Post-sales implementation of Fastly products, such as logging endpoints, image optimization, and VCL coding while documenting key aspects of the customer’s configuration.
• 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Possess a comfort level with presenting and leading customer presentations and training
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
• Empathy and understanding of the customer
• Capable and willing to travel for customer meetings as necessary
• Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact
• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs
• Streaming video/audio technologies or experience in e-commerce technologies/solutions
• Experience with Varnish, Varnish Configuration Language
• Experience in the CDN or cloud computing industries