Director of Production Operations

Join KORT as the Director of Production Operations, where you will lead and operationalize our entire production environment across AWS cloud platforms and colocation hosted systems. This foundational leadership role is accountable for the end-to-end reliability, scalability, performance, and uptime of all production systems. You will bring together and lead Site Reliability Engineering (SRE), DevOps, CloudOps, Security, and Database Administration (DBA) functions into a unified production operations organization. Additionally, you will own key external partner relationships, including managed cloud operations and cybersecurity.

• Lead and operationalize the entire production environment across AWS cloud platforms and colocation hosted systems, ensuring end-to-end reliability, scalability, performance, and uptime of all production systems.
• Bring together and lead Site Reliability Engineering (SRE), DevOps, CloudOps, Security, and Database Administration (DBA) functions into a unified production operations organization, while also owning key external partner relationships.
• Drive a mature, scalable, and audit-ready operational model aligned with KORT’s regulatory obligations (PCI, SOC2), operating at the intersection of platform engineering, reliability strategy, incident management, and IT service management.
• Proven experience operating high-availability, mission-critical systems
• Excellent cross-functional communication and collaboration with technology teams, business stakeholders and customers
• Strong experience with Incident management and ITIL practices, Infrastructure as Code (Terraform, CloudFormation) and Database operations (SQL Server, cloud-managed DBs)
• 5+ years in leadership roles managing technical operations teams
• Has experience operating in or built high-scale, highly reliable production environments, and can clearly articulate what differentiates average from elite operations
• 10+ years in production operations, SRE, or platform engineering
• Deep expertise in AWS (core services, architecture, operations), SRE and DevOps practices and Monitoring and observability
• Has experience driving organizational change, not just technical execution
• Experience managing third-party cloud or managed service providers
• Familiarity with PCI-DSS, SOC2, and regulated environments
• Familiarity with hybrid cloud/on-prem modernization and FinOps and cost optimization strategies
• Experience in payments / fintech environments