Account Manager

Join our team as a Partnership Success Coordinator, where you will play a crucial role in deepening existing partnerships with retailers and commercial real estate owners. Your responsibilities will include ensuring client satisfaction, driving client adoption of our tools, designing and launching special campaigns, maximizing our Net Promoter Score, collecting client feedback, automating processes, and identifying underperforming locations. Additionally, you will be involved in business development, expanding our partner network, identifying new locations for kiosks, turning existing clients into ambassadors, and coordinating with the broader Business Development team. This is an individual contributor role with a CDI contract.

• Assurer la satisfaction des clients signés en travaillant en étroite collaboration avec l'équipe des opérations et en maximisant le Net Promoter Score (NPS).
• Développer le réseau de partenaires en identifiant des emplacements où des kiosques supplémentaires peuvent être déployés et en sécurisant des contrats d'extension sur des sites existants.
• Collecter les retours des clients pour informer notre feuille de route produit et notre message de vente, et automatiser autant que possible les processus.
• Strong organizational skills with a clear sense of priorities
• Master’s degree (Bachelor +5) from a top Business School, Engineering School, or equivalent
• Rigorous and methodical, capable of analyzing the performance of initiatives and drawing clear, actionable conclusions
• Pragmatic and solution-oriented, able to avoid unnecessary detail and quickly identify simple, effective solutions to problems
• Excellent stress management skills, particularly in high-pressure or tense client situations
• Highly comfortable with both written and spoken communication, with a strong affinity for client interaction
• Strong interest and enthusiasm for sustainable mobility, with the ambition to help capture a rapidly growing market through a disruptive value proposition. Experience in electric mobility is a plus; if not, we will support your ramp-up
• Strong entrepreneurial mindset, with the autonomy and independence required to make important decisions quickly
• You have critical thinking and you assess situations and data efficiently, creatively and accurately
• Excellent written and verbal communication skills, with the ability to concisely present progress updates and potential blockers, and to clearly articulate our value proposition to clients from a commercial standpoint
• Ability to understand our Business Plan and key growth and profitability drivers as an investment-backed company, as well as to grasp retailers’ business models in order to propose solutions tailored to their needs
• 2–3 years of professional experience, ideally in Customer Success Management within a fast-growing B2B scale-up
• Strong commercial acumen, combined with creativity and a taste for challenge, enabling the proposal of innovative and relevant solutions to clients
• You balance hustle with humanity. You love the buzz of in-person teamwork, but you also know when to recharge (pun totally intended 🔋)
• Languages: French (main) & english (required)
• You own your stuff. You don’t wait for instructions: you see an opportunity, grab it, and make it better than anyone expected
• We’re not into titles, egos, or corporate buzzwords. We’re into people who make things happen
• You lead and listen. Whether you’re steering the ship or rowing alongside the crew, you bring others with you and keep communication wide open
• You grow on purpose. You’re hungry to learn, to stretch, and to build something meaningful, not just rack up LinkedIn bullet points
• You’ve got a green heartbeat. Sustainability isn’t just cool, it’s core. You care about doing work that leaves the world a little better than you found it