Developer Success Engineer

Join Finch, a leading company in the employment data API space. As a Developer Success Engineer, you will help customers integrate with the Finch API, identify product improvement opportunities, troubleshoot API authentication methods, and enhance the customer experience. You will also develop subject matter expertise, advance documentation, and become a trusted advisor in the industry. Enjoy a range of benefits, including a home office stipend, 401(k) retirement program, equity, wellness stipend, professional development budget, grocery stipend, and company-wide off-sites.

• Aider les clients à intégrer l'API Finch à grande échelle en dirigeant les mises en œuvre des développeurs.
• Identifier les opportunités d'amélioration du produit et construire des solutions pour répondre aux retours des clients.
• Développer une expertise en la matière pour garantir que Finch est à jour avec les dernières évolutions dans le domaine des API de données d'emploi.
• Excellent communication skills; the ability to troubleshoot with technical audiences, while explaining complex technical concepts to non-technical stakeholders
• Ability to frequently context switch, maintain organization and execute across several initiatives
• Experience using a distributed messaging system
• Experience using Git in a professional environment
• Professional Services, Solutions Architect, Solutions Engineer, and/or consultant experience
• Exposure to assessing API endpoints failures, working with databases and/or backend technologies
• Familiarity with development frameworks such as NodeJS, PostgresSQL, or Redis
• Genuine curiosity in a space that hasn’t been fully explored or defined; you’re on the vanguard of a budding industry
• Experience using a cloud provider; AWS is a bonus
• Exposure to payroll integrations, employee benefits ecosystem, and/or HR system or accounting architecture
• Technical end-to-end project management
• Strong understanding of API design and development