Technical Support Engineer

technical precision.

• customers.
• - Collaborate with engineering and product teams to identify root cause, surface severity, scope solutions, and resolve technical issues.
• - Contribute to our culture of scaling technical documentation and resources, and enhance testing best practices.
• Knowledgeable with various API authentication and authorization methods; preferably OAuth
• Experience working with NodeJS, PostgreSQL, Redis, and with AWS cloud services
• Proven proficiency in Computer Science, Engineering, or a related development field
• Experience using Git in a professional environment
• System design skills and experience working with distributed systems
• Experience working with APIs and back end technologies
• Strong problem-solving skills and the ability to troubleshoot technical API issues
• Excellent communication skills and the parallel ability to explain complex technical concepts to non-technical stakeholders, while diagnosing technical issues with