Customer Success Manager (SMB / Scale Team)

Join the Schoolinks Customer Success Team as a Customer Success Manager. In this role, you will support smaller school districts across the country, driving strategy through data analysis, project management, and organization. You will onboard new districts, assess usage and engagement data, build relationships with directors and executives, facilitate the renewal process, and provide feedback to the Product Team. This position offers a collaborative work environment, competitive benefits, and opportunities for professional growth.

• Onboard new districts by leading their project kickoff, data integration, and training sessions.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• 3+ Years Professional Experience
• Strong ability to multi-task and manage a large book of business
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Experience or Ability to work in a remote environment
• Positive attitude - you can stay optimistic in high stress situations
• 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
• Ability to close renewal and multi-thread to discover expansion opportunities
• Strong interpersonal skills
• Benefits
• Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it