Director of Customer Success

Join SchooLinks, a leading EdTech company, as the Director of Customer Success. In this revenue-critical role, you will own the post-onboarding customer journey through renewal and expansion. You will lead a team of Customer Success Managers, drive measurable outcomes, deepen adoption, and build executive relationships. Your responsibilities will include setting clear KPIs, managing strategic accounts, executing proactive renewal strategies, and maintaining executive-level relationships. You will report to the VP/C-Suite with a clear view of customer health and revenue risk at all times.

• Diriger l'équipe des gestionnaires de la réussite client, en veillant à ce qu'ils atteignent leurs objectifs de performance et de résultats.
• Établir des relations de haut niveau avec les clients, en assurant une communication régulière et en menant des revues d'affaires exécutives.
• Mettre en œuvre des stratégies proactives de renouvellement et d'expansion, en identifiant les comptes à risque et en déployant des interventions.
• Systems thinker: you build playbooks, dashboards, and scalable processes
• Proven track record owning GRR and NRR metrics at or above target — bring the numbers
• Experience building and running multi-threaded executive relationships in complex, multi-stakeholder environments
• Direct, candid communicator — you give hard feedback, make tough calls, and do not sugarcoat performance gaps
• High ownership, low ego: you hold yourself and your team accountable and you do not make excuses
• 5+ years in Customer Success in B2B SaaS; 2+ years managing a CS team with revenue accountability
• EdTech or public-sector SaaS experience a strong plus; passion for student outcomes required