People Operations Partner

Join Blank Street as a People Operations Partner, where you'll play a crucial role in driving a high-performing, people-first culture during a period of growth. You'll partner closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience. This role requires a blend of strategic partnership and hands-on execution, making it ideal for someone who thrives in fast-paced environments and builds strong relationships quickly.

• Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets.
• Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
• Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism.
• You’re highly organized and detail-oriented
• You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations
• You’re comfortable with ambiguity, pivots, and fast pace
• You’re confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results
• You’re an expert at handling employee relations issues and can navigate them with sound judgment
• You’re responsive, action-oriented, and follow through
• You genuinely enjoy supporting people and making the job fun
• You’re a clear, thoughtful communicator through all mediums
• Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards)
• Must be based in NYC with flexibility to travel throughout the market as needed
• Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
• 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment
• Ability to handle sensitive information with discretion and sound judgment
• Demonstrated ability to stay organized and detail-oriented across multiple workstreams
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment