Business Operations & Strategy Lead (Individual Contributor)

Join ZestyAI as a Business Operations & Strategy Lead, where you'll play a crucial role in building and scaling critical business operations. Initially, you'll focus on improving the customer journey from pricing to contracting and customer handoff, collaborating closely with Sales, Legal, Finance, and Customer Success. Over time, your role will expand to encompass broader operational and strategic initiatives across the company. You'll also design and implement AI-driven systems and workflows to enhance efficiency and scalability.

• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff, partnering closely with Sales, Legal, Finance, and Customer Success.
• Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions, while owning and evolving key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness.
• Design and implement AI-driven systems and workflows that make business operations faster, smarter, and more scalable, while continuously evolving processes toward adaptive, self-improving systems rather than static workflows.
• This is a unique opportunity for someone who thrives at the intersection of strategy and execution—and wants to move beyond advising into building and operating critical business systems
• Enjoys solving ambiguous, cross-functional problems
• Is excited to apply AI and automation to real business operations
• This role is especially well-suited for someone who:
• Wants to build and scale processes in a high-growth environment (~$25M–$100M ARR)
• Is motivated by direct ownership of business outcomes
• Strong problem-solving and structured thinking skills, with the ability to break down complex, ambiguous business problems and drive to practical solutions
• Strong cross-functional collaboration and stakeholder management skills
• High ownership mindset—you are comfortable both designing solutions and executing them yourself
• Details matter - you obsess over finished product
• Ability to operate effectively in a fast-paced, high-growth environment
• Zero defect - we all make mistakes, but you find ways to check your work and sense check output
• Familiarity with AI tools, automation, or system design thinking (hands-on experience and/or python familiarity is a plus; strong learning mindset is essential)
• We are open to candidates from multiple backgrounds, including strategy consulting, business operations, RevOps, finance, or similar roles. You should bring some combination of the following:
• Experience driving cross-functional initiatives involving multiple stakeholders and competing priorities
• Exposure to enterprise customer environments, commercial operations, contracting, or complex transaction structures (direct or indirect)
• Experience building, redesigning, or improving business processes in ambiguous environments, particularly in companies scaling from ~$25M–$100M ARR. Systems integration experience is a plus
• Understanding of business data structures such as CRM data
• Experience working on operational, revenue, pricing, go-to-market, or business process challenges
• You enjoy working at the intersection of strategy, operations, systems, and execution
• You are looking to transition from advisory → operator, with direct accountability for outcomes
• You are excited about AI and agentic workflows and their potential to transform business operations
• You’ve taken ownership of a messy, cross-functional problem and built a scalable solution—not just recommended one
• Deep experience with quote-to-cash workflows or contracting
• Industry experience in insurance or enterprise SaaS
• Familiarity with CRM, CLM, or related systems
• Important (But Learnable on the Job):