IT Support Engineer

Join our team as an IT Support Engineer, where you'll be the frontline of our IT function, handling day-to-day support requests and diving deeper into complex system, access, and device issues. You'll provide Tier 1 and Tier 2 technical support, manage user onboarding and offboarding, support and maintain various applications, administer device management and endpoint-security tools, and collaborate with the Security team to ensure adherence to security policies. This is a hands-on role with real ownership, where you'll triage, resolve, and escalate issues while helping us build better systems and processes.

• Provide Tier 1 and Tier 2 technical support via helpdesk, Slack, and other remote-support tools, troubleshooting and resolving hardware, software, and connectivity issues.
• Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
• Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements, and participate in IT projects and process-improvement initiatives.
• Demonstrated experience with cloud-based SaaS applications
• Working knowledge of cloud environments (AWS, GCP, or similar)
• Strong Tier 1 and Tier 2 support experience
• Strong knowledge of macOS and Windows operating systems
• Relevant certifications such as CompTIA A+, Network+, or equivalent
• Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms
• 3 - 6 years of experience in IT support, helpdesk, or systems administration
• Excellent troubleshooting, communication, and interpersonal skills
• Experience supporting a distributed or hybrid workforce
• Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration